786TEL provides you a super quality Voice over IP service with Super Low Rates. Just add a minimum deposit into your account and start calling now. No contract, no monthly fee, no need to switch company, online account management, prepaid service. Sign up for PC2Phone calling, Phone2Phone or buy a calling card with optional pinless dialing. Use PC, Cell phone to call anywhere in the world. You can also use our Web, ANI, SMS Callback to save money on your long distance calls. Start Today.
FAQ
General Questions
What will it cost?
Is there support?
Do I have to buy a phone?
Does it work with cell phones?
Can I call a regular phone?
How does it sound?
Can I surf the Internet while I'm
talking?
What is a SIP phone?
What is broadband?
What is NAT?
Setup Help
Where can I get an IP phone?
I have a NAT - what do I do?
How do I configure it?
Do you provide quick start guides?
Requirements
Do I need a computer?
Does it work on Mac/Linux?
Do I have to buy a phone?
Can I use dial up?
Using 786Tel
How do I call someone?
Who can I call?
When can I call?
How do I do an echo test?
General Questions
Q: What will it cost?
A: The service is free for IP to IP calling. If you wish to call someone who only has access to the traditional phone network, take a look at our Pay-as-you-go Calling plan.
A: Yes, we offer several types of support.
A: No, you can use one of many free “soft” phones. Please see this page for examples.
Q: Does it work with cell phones?
A: Yes, you have to register your phone number with 786tel to connect to the service. You can also use our Callback service to make calls from any phone or cell phone.
Q: Can I call a regular phone?
A: Yes, you can call anywhere in the world if have a required balance in your account.
A: It depends on the codec (analog to digital converter) that you and your destination party use. G711u, G711a (often called PCM) has very high quality sound and is at least as good as a regular phone.
Q: Can I surf the Internet while I'm talking?
A: Yes if your bandwidth permits you to talk on the phone and surf at the same time.
A: SIP stands for Session Internet Protocol. It is a very common standard for setting up calls between devices. 786Tel uses SIP IP phones.
A: Broadband is typically considered anything faster than a dial-up modem connection. Examples would be: DSL, Cable modem, ISDN, T1.
A: NAT stands for Network Address Translation. This is a form of firewall that makes opening channels to phones inside it difficult. 786Tel has developed means to make this a non-issue with our service. 786Tel service will work seamlessly whether you are behind a firewall or not.
Requirements
Q: Do I need a computer?
A: No, you do not need a computer to call if you signed up for calling card service, but if you signed up for PC2Phone or Web callback then YES. In fact, most people find making a call through a traditional style phone easier and more natural. Since all account features are offered online via the account control panel, it is strongly recommended that you use a computer to manage your account.
A: Yes. If you would like to use a computer or “soft” phone, there are many available for all major operating systems.
A: No. If you would like, you can use a “soft” phone on your computer, see above.
A: Minimum bandwidth requirement is 64 Kb/s in each direction (total 128kb/s). Additionally the connection must be stable and up to the task of transmitting voice packets in a timely or reliable manner. To verify your connection is reliable you can use packet tracing software to reveal network problems. We recommend a product called "Ping Plotter". You can download a free trial version at http://www.pingplotter.com.
Setup Help
Q: Where can I get an IP phone?
A: Please see our products page for your options.
Q: I have a NAT - what do I do?
A: Nothing different. The setup is the same whether you have a NAT or not.
A: Configuration information is available on bottom of the page.
Q: Do you provide quick start guides?
A: Yes, go to Get Started page.
Using 786Tel
A: Pick up the handset and dial the number. US/Canada and 800 services can be reached by dialing 1 + area code + number and International Numbers can be dialed by dialing Country code + City code + Number (No need to dial 011 or 00).
A: With Free Internet Calling, you can call all 786Tel user members. With Pay-as-you-go Calling, you have the capability to call anyone in the world.
A: Anytime, day or night.
TopA: You can perform this test by dialing 600#. This test is a good way to check to see what your connection to the server sounds like.
